Overview

At RYM Products, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below for detailed information.

Refund and Return Policy

Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

Eligible Items for Return

The following items are eligible for return:

  • Soaps

  • Beard Balm

  • Tattoo Balm

  • Candles

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at support@rymcare.com.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

For more information about our refund policy or for assistance with your return, please contact us at:

  • Email: support@rymcare.com
  • Private Messaging: @support

Thank you for choosing RYM Products. We’re here to ensure your satisfaction and are happy to assist with any concerns.